We believe that our staff are the most important part of our care home. In fact, they are the care home. Their work and energy provide the care, the atmosphere and the essence of what the Brookfield Nursing Home is. We respect and value our staff and by creating a family like team, we are able to create a caring and loving environment for all our residents.
We are proud to say that the majority of our staff have been with the home for over five years and we have a group of staff members, including the manager, who have been with us for more than 20 years. This loyal, professional and caring team work fantastically together and instinctively support each other in the care home.
We have very high standards in recruiting new team members as we know that only caring and committed people will become part of the team. We have a very relaxed yet efficient working environment where staff have earned our trust and are free to laugh and enjoy themselves in a challenging and demanding role. This ensures that the home has a great atmosphere and that staff are happy and supported to do the very best for our residents.
At Brookfield we currently employ approximately 40 members of staff including trained registered general nurses, senior care assistants, care assistants, domestics, cooks and administrative staff. All staff have Criminal Record Bureau checks and all new staff undertake an induction programme in accordance with Skills for Care, then go on to progress to complete an NVQ in Health and Social Care. Many of our care assistants are trained to NVQ level II and go on to achieve their level III. All staff are offered the opportunity to undertake all training necessary to further their development.
We have mandatory training that includes manual handling (for which we currently have five in-house qualified trainers) and we undergo continuous training for fire safety, infection control, health and safety, protection of vulnerable adults and all other training needs. Our staff have supervision training sessions with qualified staff every three months. These supervisory sessions are undertaken by the trained staff and are an opportunity for both trainer and carer to discuss any training needs they may have and to ensure best practice is used throughout the home.
“I would like to thank you for your kind words of sympathy and also for attending the funeral, which we all appreciated. I would also like to thank you and all the staff at Brookfield for the care and great kindness shown to my beloved, during their long illness. At times of great stress and worry I found the kindness and friendship shown to us all was a great personal comfort.”
“We would just like to send you all a very special thank you for the care and assistance you gave to our cousin, she couldn't have been better looked after in heaven.”
“Thank you all for looking after my sister. I know you loved her and loved you so much, she told me that. I appreciate everything you did for her she will be so missed.”
“Dear everyone, a big thank you to you all for making M's birthday such a special one. It was so wonderful to see her in a chair and when she opened her eyes and was obviously aware of the special event it brought tears to our eyes. We think you are all great the way you deal with the people who are so dependent on you, you are all very special.”
“Thank you so much for looking after ****** so well, she really enjoyed her stay with you all and has had wonderful care and has felt safe and enjoyed your company (and the food and sherry).”
“To Matron and all the staff at Brookfield. I would like to say a sincere thank you for the care you have given to my mum in the last 6 years. From the moment she arrived on 19th June 2009 the warmth from everyone shone through. The care has been exemplary and for that we cannot thank you enough.”
“My mother recently passed away at Brookfield. I feel compelled to write to make you aware of the excellent care she received. The whole staff could not have been more kind and caring. They were all so professional in giving my mum dignity, love and the care and attention she needed in the last few months of her life. I feel so lucky that my mum was able to have a place at Brookfield. It is a very special place. I read so much in newspapers about lack of care for the elderly I feel it is very important to redress the balance and make people aware of the wonderful work that people are doing.”
“To all the staff at Brookfield Nursing Home. Thank you for the caring way you looked after my brother you all were both professional and very caring. Thanks again.”
“I am writing on behalf of my family to express our gratitude for the love and care your team showed to our father over the last 7 years. I know in your profession you only meet people you care for when they are old, ill and not really themselves. However you and your staff did come to know Dad and got to learn some of his character traits, and you always treated him as an individual. Thank you for always making my family welcome and for being accommodating with visiting times and requests to take Dad out. Your team of carers have always shown kindness to his family and a lot of affection for Dad. This was very apparent in the last few days, where you helped to make his passing so comfortable and peaceful.”
“I would like to express my sincere gratitude to you at Brookfield for the care and professionalism with which you and your whole team looked after my mother. I shall always be grateful for the opportunity you gave me to stay with mum for the week prior to her death. I was able to see at first hand just how professional care was needed to look after mum 24 hours of a day. Not only was this care given with great professionalism but I could see it was also given with considerable love and tenderness which could only come from the heart, and not from any amount of training, and for that I will always be grateful.”
“My guests and I very much enjoyed the tea party on Saturday, you all worked very hard to make such an enjoyable occasion.”
“Many thanks for all your gifts, flowers and cards. You gave me such a wonderful birthday. It was such a happy day.”
“We and all our family and friends will be eternally grateful for the care and friendship you gave to ****** towards the end of her life. She was a very caring person herself so would have really appreciated everything you did for her. You made us all feel like she was part of a great big Brookfield family and she had some fun, laughs and trips out (with the odd glass of Prosecco!). Your professionalism, care and understanding gave us great comfort.”